Frequently asked questions
Can't find what you're looking for? Contact our team or chat with us on WhatsApp.
Yes. Searching for care, reading guides, and using PawsNaro AI are completely free for pet parents. Some professionals may charge for their own services, which you'll always see clearly before booking.
Every professional goes through a document and license check, reference or clinic verification, and — where applicable — a facility review, before their profile goes live. Read our full standard on the Trust & Verification page.
PawsNaro is at its founding stage and is being built city by city with our Founding 100 community. Tell us your city on the Find Pet Care page or join the Founding 100, and we will prioritise the places our founding members are in.
PawsNaro AI is an assistant that gives instant, breed-aware guidance on symptoms, behaviour and nutrition questions. It is not a replacement for a licensed vet — it's designed to flag urgent situations and connect you with a verified vet quickly.
Visit the For Pet Professionals page and submit an application. Our team typically completes verification within 5–7 business days, and your first 90 days on the platform are free.
Yes, subject to the seller's return policy shown on the product listing. See our Refund & Cancellation Policy for full details.
We use your details only to respond to your enquiry, connect you with relevant professionals, and — if you opt in — send you care tips. See our Privacy Policy for full details.
Use the Contact page, WhatsApp us, or book a slot directly on our team's calendar via the "Talk to our team" button in the site header.
Still have questions?
Our team typically replies within a few hours on weekdays.